Managed Services

Today, businesses are increasingly dependent on IT for critical applications to achieve the business goals. It is important for customers to make sure that IT is effectively and efficiently managed. Managing the people, processes and toolsets of your IT operations is complex, time-consuming, and expensive. Customers are looking for ways to lower operational costs, increase use of automation, provide high application availability and manage service levels. Well delivered managed services can help deal with the daily operations of one or more of your challenges related to data growth, system performance, scalability, effective utilization of resources, migrating to new environments etc., . To ensure you use a service that fits effortlessly and effectively into your environment, your service provider must be able to manage your multiple technologies, offering process & technical expertise, service improvements and flexibility across several vendors, technologies and geographies. Handing over the management of one, or many, of your technologies to an expert IT services management provider requires trust. With over 17 years’ experience across IT domains, Vedicsoft delivers managed services efficiently and effectively to the customers globally. The quality and reliability of our services is guaranteed in terms of service levels and our matured ITIL processes. Our growing managed services portfolio includes several globally standardised managed services including networks, data centres, security, visual communications, unified communications and collaboration and contact centres. We can also offer tailored managed services based on your specific requirements, delivered through our IT outsourcing capabilities.

Database Administration

Today, Enterprises face continuing challenges in managing increasingly complex and growing data needs while aligning with the business expectations for optimum performance and accessibility. Database and application infrastructure are critical components of enterprise IT.

Vedicsoft is an end to end service provider in the database services space and has been servicing clients globally for more than a decade. We have a team of database administrators proficient in Oracle, SQL server, MySQL, DB2, Sybase and other database technologies. We leverage ITIL methodologies to deliver world class database administration services.

We have a team of professionals with in depth technical and process expertise that enables us to help improve database management operational activities and reduce the TCO. We have skills ranging from Architecture, configuration, managing complex database migrations & upgrades.

Comprehensive Database Administration

Drive Your Database to Meet Your Technical and Business Needs

Vedicsoft has widespread experience planning and implementing database engagements to meet your technical and business needs. Vedicsoft’s DBA experts become an integral part of your internal team to understand your company and develop a practical solution that suits your environment and business goals. You will save the time and money of developing a new database project plan by avoiding the pitfalls of new implementations while also ensuring that your company’s unique needs are met. All database projects are unique, requiring a comprehensive understanding of the project at hand and the database environment. Typical Projects include:

  • Installation, Configuration and Patching
  • Database Health check & Assessments
  • Upgrades and Migrations
  • Capacity Planning
  • Load Balancing
  • Minor and Major Upgrades
  • Backup and Recovery
  • High Availability and Failover
  • Clustering and Replication Disaster Recovery
  • Oracle RAC and Data Guard
  • SQL Server Replication
  • SQL Server Services


Database Upgrades & Migration

Seamless upgrade services for your database environments Our expert database administrations execute the latest database upgrades across multiple database environments using various methods, performs testing, configuration and fallback routines. We service multiple version upgrades, OS, cross platform migrations and any complexity upgrade assignments. Vedicsoft is unique in its capacity to design, articulate multiple upgrade scenarios and collective intellect to quickly deliver your solution. The Most Prevalent End-of-Life Upgrades Include

  • SQL Server: All versions to SQL Server.
  • Oracle: All versions to latest 11gR2 release.
  • Oracle EBS: All versions to latest R12 release.
  • MySQL upgrades (to include any specific versions).
  • DB2: For LUW: 10.5, 10.1, 9.8, 9.7, 9.5 and 9.1. For z/OS: 11, 10 and 9.

Think, it’s time to upgrade? Please connect to our upgrade experts for a free 30 minute consultation.


Database Performance Tuning

Ensuring database performance by proactive database tuning and optimization Not all DBA’s can accomplish database tuning. It is a mix of art and science. You need a trusted DBA who has expertise working with various database designs, configurations, complex IT environments and has substantial experience providing effective database tuning and optimization. Once you team up with our DBA’s, we proactively suggest, test and implement tuning changes to your database, server or instance simultaneously. Vedicsoft provides tuning services for long term and immediate short term needs. Short term tuning needs may require tuning of reports, jobs, backups or materialized views. Proactive tuning incorporates database utilization, loading, clustering, log shipping or pre-production work. In all these cases, Vedicsoft’s database tuning experts can make sure that your database is optimized for performance. Key focus areas of Vedicsoft’s tuning services:

  • Database, Server and Instance
  • Storage and I/O
  • SQL Statement Tuning
  • Replication and Clustering
  • Backup and Recovery


Database Support Services

Vedicsoft’s database support team becomes part of your database environment to provide unprecedented 24×7 service. There is no standard a la carte list of DBA activities you are restricted to. We execute any DBA support task anytime you need it. By utilizing Vedicsoft’s foundational ITIL process and delivery methodology, our DBA experts can apply their depth & breadth of expertise to provide both reactive and proactive database support. Our proactive database support will ensure that your database environment receives the preventative care it requires for the future while also promising to have the availability to respond to your most critical needs with integrity. Vedicsoft’s matured support service model covers a wide range of activities. Within our company’s best practices, our expert DBAs will provide routine tasks, such as patching, backups, configuration and installation. Other support tasks are customized to each database environment. This includes customized deployment procedures, refresh methodologies, failover and replication routines that require persistent attention beyond simple knowledge application. The delivery design of Vedicsoft’s database support will never restrict your company’s ability to optimize your environment or ignore improvement opportunities to the current practices. Key Features of Vedicsoft’s Support Services:

  • Database Health Checks
  • Proactive Administration
  • Customer Service Requests
  • Clear Roles and Responsibilities
  • DBA Flexibility and Scalability
  • Primary and Support DBAs
  • Vedicsoft Collective knowledge base
  • Collaboration and Delegation

To learn more about Vedicsoft’s Database Support services, contact us now.


Remote DBA Services

Gain operational stability from experienced, trusted technical help. Ever increasing data volumes, increasing complex technologies, reduced budgets, quality resource shortages are just a few realities probably keeping you stressed and keeping you up at the night. On top of this you’re under constant pressure to turn enterprise data into meaningful insights and results. Vedicsoft understands these challenges and is dedicated to provide comprehensive database support solution customized to your needs.  We monitor and respond to alerts tuned specifically for your databases as well as, provide architecture advice and much more. Our remote DBA services clients…

  • Worry free Database support – Now you can sleep well at night knowing critical systems are monitored around the clock.
  • No need to Hire, train or retain In house DBA’s, Reduced DBA and Maintenance costs – Tap into the collective experience of our entire senior DBA staff.
  • Get more from your existing database and infrastructure investment without spending more money.
  • Faster and better problem resolution and response times – Know what your system is doing with normal, proactive database assessments along with 24×7 monitoring.
  • Watch system performance improve as critical incidents are reduced drastically.

We provide remote DBA services for:

  • Oracle
  • SQL Server
  • MySQL
  • DB2
  • Oracle E-Business Suite

To learn more about Vedicsoft’s Remote DBA services, contact us now.


Database Staffing Services

We are a comprehensive database services organization that has built a strong team of DBA experts. Because of this specialty, many clients have turned to us to find specialized expertise, additional capacity or other database staff augmentation needs. We have DBA’s across multiple competencies. Through our extensive DBA recruiting and training process, we are proud to offer this staff augmentation service to our clients and ensuring that you receive the best DBA expert possible. Vedicsoft Provides

  • The ability to support an on-site DBA when required
  • Per diem rates
  • Fixed monthly rates
  • Short-term availability
  • Contract to hire
  • Easy no-cost replacement

Server Administration

Vedicsoft’s systems engineers can install configure and maintain your enterprise servers, operating systems and application services. Our experienced and certified system engineers will help you save costs, time and reduces the worry of running or managing your critical business systems. We help our customers install the operating systems, configure the system services based on your specifications and provide software updates/apply patches as appropriate. We offer complete range of server administration services from Server provisioning, capacity planning, virtualization, security, clusters and Support services (addition/removal of hardware, software, user management, performance monitoring, trouble shooting) . We focus on solutions and services targeting high availability, improved utilization.

  • Server Administration
  • Managed Open Source Applications
  • Network Monitoring and Support Services

We pro-actively safeguard your critical computing infrastructure by continuously monitorig servers and networks elements to identify and resolve the  problems before you  are affected. protecting your environment from unauthorized users, virus attacks and any other security threats.  We back up all data on all your servers to ensure that you never lose business critical information. We can help our customers achieve a significant cost savings by continuously monitoring and supporting all the key network elements remotely. With remote control technology our expert engineers at offshore can repair, resolve problems without being onsite. We monitor computers and servers, remotely repairing majority of our customers’ problems.

Basic Server Administration

We will install the operating system on your virtualized server, configure the base system services to your specifications, and provide security patch/software updates when appropriate. Install OS: Windows Server 2012 Windows Server 2008 R2 RedHat Enterprise Linux CentOS Linux Ubuntu We provide server administration services for all commonly available flavors of Linux, Unix and Windows. We have different sets of plans that can be customized to your needs. We have outlined some of the commonly covered issues under these plans. Monitoring operating system health and statistics Downtime response and system reboot Operating system troubleshooting, repair and patches Install, set-up, configure & maintain mail servers (IMAP, POP3 ,Postfix, Exchange, Zimbra) Install, set-up, configure and support DNS server Install, set-up, configure and support DHCP server Install, set-up, configure support and monitor Web Server (Apache and IIS) Install, set-up, configure support and monitor FTP Server (VSFTP, ProFTPD, Wu-FTP) Install, set-up, configure and support Document Management (Alfresco, SharePoint) Install, set-up, configure and support database server (MySQL, PostgreSQL, MS SQL server) Install and maintain Perl, PHP and other open source software File system management Daily backup system maintenance Backup restorations Installation and maintenance of common utilities and applications Security related configurations 24/7 monitoring of the server Diagnostic analysis of critical system failure


Networking

Setting up primary and virtual IPs Install and configure network services Set-up LAN / WAN Secure network using firewall Create ipchains / iptables / ipfw to filter traffic NAT and Port redirection Samba file / print sharing for LANs Samba domain controller for LANs Set up firewalls. Configure firewall rules and policies. Recover quickly from virus attacks. Configure software for protection against viruses, spam, and directory harvest attacks. Configure VPN for remote access Dynamic IP allocations. Roaming profiles. Set-up intranet. Perform comprehensive security audits.

Application Management

  • Application Services Administration
  • Responsibility Management
  • Concurrent Manager configuration & Optimization
  • User Management
  • Printer Configuration
  • Patch Management
  • Scheduled Maintenance Activity Support
  • Upgrade & Migration
  • Tuning Application services
  • Application Monitoring
  • Concurrent Request Management
  • Cloning

IT Process Management

  • Development
  • Quality assurance and operations
  • ITIL Based Infrastructure Management
    • Incident Management
    • Change Management
    • Problem Management
    • Configuration Management

Better Operational Efficiency and increased IT ROI – The companies can free up their internal resources to focus on business and their core operations with Vedicsoft taking care of your technology. Depth and breadth of service – Our services range from simple Storage Services to complex Application Support Services so it is broad and deep. Scalable and flexible integrated service delivery model – You can rest assured all your systems are managed by a trusted partner 24x7x365. Expert team capable of handling seasonal spikes in the workload. • ITIL based service delivery methodology. To learn more about Vedicsoft Solutions Managed Services Contact us >>>>